If your purchase isn't quite right you have 28 days from the date you received your order to exchange or return. We can collect your return for free from your home, work or alternative address.

Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.


Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of MR PORTER and may only be refunded as a store credit.


Please email if any of your purchases have been delivered without NY Styler tags.


All returns should be requested before you send your purchase back to us. Unidentified items will be returned to the sender.




Items should be returned new, unused and with all NEW YORK STYLER and designer garment tags still attached. Underwear and swimwear should be tried on over underwear.




Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.


Bags/ Watches/ Accessories


All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

If you don't like your Fine Watch, or it doesn't fit, please contact to arrange a refund.


Limited-Edition & Cosmetic Products


As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them.